In today's digital landscape, customers expect prompt support across multiple platforms. To thrive in this environment, businesses must implement a robust multi-channel chat management approach. This involves connecting various channels like live chat, social media, email into a unified platform, enabling agents to efficiently handle customer reque

Providing exceptional customer service in today's dynamic landscape necessitates a multi-faceted approach. Gone are the days of relying solely on traditional contact methods; modern consumers expect instant and seamless interactions across various platforms. This is where effective multi-channel chat management comes into play, enabling businesses